At Eco Smart International Limited, we are dedicated to providing high-quality heated safety workwear and flame-resistant gear. Below are the policies regarding shipping, warranty coverage, and returns.
Shipping Information
Fast Shipping via Amazon Warehouses To ensure you receive your order as quickly as possible, we utilize Amazon Fulfillment Centers for our logistics and storage. This allows us to offer expedited shipping across the United States.
Split Shipments Due to platform rules and inventory distribution across different warehouse locations, if you purchase multiple items in a single order, they may be shipped separately.
- You may receive multiple tracking numbers.
- Please do not worry if part of your order arrives first; the rest is on its way.
Warranty Policy
We stand behind the quality of our products. Our warranty coverage differs depending on where you purchased the item.
1. Purchases Made on Our Official Website
If you purchased directly from our independent retail site:
- Heated Apparel: 2-Year Warranty
- Batteries: 1-Year Warranty
2. Purchases Made on Third-Party Platforms (e.g., Amazon)
If you purchased from our official store on platforms like Amazon:
- Heated Apparel: 1-Year Warranty
- Batteries: 3-Month Warranty
Gift Warranty
We make it easy to handle warranties for gifts. If you receive our product as a gift, you are entitled to the same warranty coverage as the original buyer, provided you can verify the following details:
- Buyer’s Name
- Buyer’s Email Address
- Order Number
B2B & Custom Orders
For business clients looking for bulk orders or customization:
- We accept custom orders with a Minimum Order Quantity (MOQ) of 50 pieces.
- Please visit our B2B website for more details: https://www.safwear.ai/
Contact Support
For any warranty claims or shipping inquiries, our support team is available 24/7. Email: service@innowarmgear.com