Returns & Exchanges

At Eco Smart International Limited, our goal is to ensure you are warm, safe, and completely satisfied with your purchase. If your heated workwear or flame-resistant gear isn’t the perfect fit, we are here to help.

We offer a 30-Day Money-Back Guarantee on all items purchased directly from our website.

1. Holiday Return Policy (2025)

We know you are buying gifts for your team or loved ones. Orders placed between November 1, 2025, and December 25, 2025, are eligible for our extended holiday return window. These items can be returned for a full refund or exchange until January 31, 2026.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange, your item must be in new, resellable condition. This means:

Unworn & Unwashed: Items must be free of dirt, odors, pet hair, or stains.
Original Tags: All tags must be attached.
Complete Packaging: Must be returned in the original packaging.
Accessories Included: For heated apparel, you must return the battery and charger along with the garment. Returns missing these components will not be accepted or will be subject to a restocking fee.

Note: Items marked as “Final Sale” cannot be returned or exchanged.

3. How to Start a Return or Exchange

Since we utilize Amazon Fulfillment centers for fast shipping, our return process is streamlined to ensure your package goes to the right location.

Step 1: Contact our 24/7 Support Team at service@innowarmgear.com. Step 2: Please provide your:

Order Number
Name
Reason for Return (e.g., “Too small,” “Changed mind”) Step 3: We will provide you with a Return Authorization (RA) and the specific return address.

Important: Do not send items back to the address on the shipping label without contacting us first. Since we use multiple Amazon warehouses, returning to the wrong location may result in a lost package.

4. Exchanges (The Best Value)

Need a different size? We want to get you back to work in the right gear.

Cost: We cover the shipping cost to send the new replacement item to you.
Process: Once your return is scanned by the carrier, we will process your exchange order immediately.

5. Refunds

If you prefer a refund to your original payment method:

You will be responsible for the return shipping cost.
Once we receive and inspect your return (usually within 3-5 business days of receipt), we will issue your refund.
Please allow 5-10 business days for your bank to reflect the credit on your statement.

6. Damaged or Defective Items

If you received a defective item (e.g., battery not charging, heating element issue) or the wrong product, please do not use the standard return process. Instead, contact us immediately at service@innowarmgear.com.

We will provide a Pre-Paid Shipping Label.
We will replace the item at no cost to you.
Please refer to our [Warranty Page] for long-term coverage details (2-Year Warranty on Apparel / 1-Year on Batteries for website purchases).

7. A Note on Batteries & Shipping

Because our products contain lithium-ion batteries, they must be shipped in compliance with safety regulations. When returning a battery, please ensure it is packed securely in the original box if possible.

Contact Us

Have questions about your return? We are available 24 hours a day. Email: service@innowarmgear.com Company: Eco Smart International Limited